‘Digital Eavesdropping’: Unilever Seeks to Capitalise On Vaseline’s TikTok Moment.
First identified over 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline may not seem like an obvious target for digital platform algorithms.
Nonetheless, its ascent as a TikTok talking point has placed it at the forefront of an marketing transformation, where major corporations are investing heavily in content creators and devoting less capital to marketing items in conventional outlets.
The Path from Petroleum to Platforms
Originally produced in the 1870s by chemist Robert Cheeseborough, who noticed oil rig workers using on their skin with a residue from oil extraction. Today, a spree of content from users have chronicled its broad application in “practical tricks”.
It has been touted as a remedy for cleaning shoes or extending perfume longevity, as well as a fix for noisy doorways. Users have even applied it to combat the nuisance of snack dust adhering to hands.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever amplified the hacks by asking their own scientists to test them and sharing the findings with influencers.
Claims that Vaseline reduced the burn from hot food on the lips were validated. Similarly supported were ideas it could lengthen scent duration and restore leather handbags. Claims that it would bleach teeth or extend lashes were debunked.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have dominated Unilever’s advertising drive. Yet this viral episode has helped convince executives to dramatically increase investment in content creators.
This observation of social channels to shape commercial tactics has been dubbed “social listening”. The company's chief executive, newly named, has suggested it is aiming to spend a full fifty percent of its huge ad budget on platform-based material.
Evolving With Audience Behavior
The company's social media lead, who is leading the online push, said the company was merely adjusting to novel methods of reaching consumers. She said engaging on social media “without killing the party” was essential.
“How can companies join discussions credibly? This has perpetually been our aim as brands, back to when people were hanging out their laundry and discussing household products.
“There’s this moving away from a mass communication approach, where we would just transmit messages … Today, it's numerous dialogues, diverse communities. The evolution of platform algorithms means that these groups seem specialized, but they’re not.
“Having your brand advocated by users, mentioned by individuals, that fosters reliability and pertinence. Content makers are key. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
This plan mirrors dramatic transformations occurring in how media is consumed, with younger consumers allocating more attention to digital networks than traditional TV, print, or radio.
The shift is reflected in falling revenues for traditional media advertising. Within the United Kingdom, commercial funding for primary networks have dropped substantially in actual value since the end of the last decade.
Influencer Marketing Expansion
Additionally, it points to a blurring of media roles as large companies almost become production houses themselves, partnering with hundreds of content creators to enhance their items.
Leon Harlow said: “Clearly, there is a migration of viewers away from some legacy media and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“Many companies report to us consumers have more faith in suggestions from the personalities they subscribe to more than they trust ads. This is a persistent pattern.”
He noted companies can reduce costs by targeting content creators over expensive broadcast campaigns, which also enables easier content adjustment to gauge performance.
Such methods are increasing. Promotional expenditure on digital creator partnerships is rising at quadruple the rate than the broader media sector. Stateside, it has more than doubled since 2021 and is expected to hit tens of billions in 2025.
The Enduring Power of Broadcast
Regardless of the massive shift, experts said they believed television commercials still played a key part to play, as TV channels continued to possess the influence to drive countrywide discourse.
She added: “Among the most effective advertising investments is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ The focus is on who seizes focus … I think there’s 100% a place for them.”